Go BackMaking lemonade out of Consumer Duty
The Consumer Duty wasn’t necessarily what anyone in the finance sector asked for, but it’s what...
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Behavioural Science (2)
FCA Consumer Duty: Key details from the December update
In December 2024 the FCA released two new updates after reviews into retail financial firms’...
Video: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Why behavioural science is fundamental to a successful OTC switch
Switching from prescription drugs to an over the counter status can make pharmaceuticals more...
Key Research Questions: What stops your customers completing their buying journey?
Barriers and drivers: How behavioural science can help answer your research questions