--- title: Irrational Blog | Customer Experience & Loyalty description: Customer Experience & Loyalty | Irrational Blog - Discover the hidden connections where conscious and unconscious thoughts collide. --- hello@irrationalagency.com | +44 (0)20 7064 6555 Follow us: [![Irrational Agency](https://blog.irrationalagency.com/hs-fs/hubfs/raw_assets/public/Irrationalagency_September2022/images/irrational-agency-logo.png?width=1000&height=1663&name=irrational-agency-logo.png "Irrational Agency")](https://irrationalagency.com/) - [About](https://irrationalagency.com/about-us/) - [Services](https://irrationalagency.com/services/) - [Narrative qual](https://irrationalagency.com/narrative-qual/) - [System 3](https://irrationalagency.com/system-3/) - [Behavioral Conjoint](https://irrationalagency.com/behavioural-conjoint/) - [Hidden Stories](https://irrationalagency.com/hidden-stories/) - [Work](https://irrationalagency.com/work/) - [Blog](https://blog.irrationalagency.com/) - [Contact](https://irrationalagency.com/contact/) - Get free insight on... - [FCA Consumer Duty Guide](https://info.irrationalagency.com/fca-consumer-duty-guide?_ga=2.35805152.1357843051.1666273171-1379455377.1659466076&_gl=1*1mjfy27*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) - [Hidden Stories on Sustainability](https://info.irrationalagency.com/hidden-stories-report-on-sustainability-2022-landing?_ga=2.56850410.1357843051.1666273171-1379455377.1659466076&_gl=1*1ephb79*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) - [Guide to Behavioral Market Research](https://info.irrationalagency.com/guide-to-behavioral-market-research-download?_ga=2.30619775.1357843051.1666273171-1379455377.1659466076&_gl=1*7dbbmj*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) 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[Read More](https://blog.irrationalagency.com/how-financial-services-can-win-real-customer-loyalty) ## [Employee Experience: Research That Works](https://blog.irrationalagency.com/employee-experience-research-that-works-2) [Narrative Research](https://blog.irrationalagency.com/tag/narrative-research) [Customer Experience & Loyalty](https://blog.irrationalagency.com/tag/customer-experience-loyalty) According to a PwC survey in 2023, more than a quarter of the workforce intend to quit their jobs.... [Read More](https://blog.irrationalagency.com/employee-experience-research-that-works-2) ## [Taking it offline: e-pharmacy and online health](https://blog.irrationalagency.com/taking-it-offline-e-pharmacy-and-online-health) [Pharma and Healthcare](https://blog.irrationalagency.com/tag/pharma-and-healthcare) [Narrative Research](https://blog.irrationalagency.com/tag/narrative-research) [Customer Experience & Loyalty](https://blog.irrationalagency.com/tag/customer-experience-loyalty) Transition to online self-service is growing in many industries and pharma is no exception. While... [Read More](https://blog.irrationalagency.com/taking-it-offline-e-pharmacy-and-online-health) ## [Creating a luxury online customer experience](https://blog.irrationalagency.com/creating-a-luxury-online-customer-experience) [Customer Experience & Loyalty](https://blog.irrationalagency.com/tag/customer-experience-loyalty) In the history of shopping in the west customer experience has seen major changes, however one... [Read More](https://blog.irrationalagency.com/creating-a-luxury-online-customer-experience) ## [Is loyalty dead or can customer experience revive it?](https://blog.irrationalagency.com/is-loyalty-dead-or-can-customer-experience-revive-it) [FMCG](https://blog.irrationalagency.com/tag/fmcg) [Customer Experience & Loyalty](https://blog.irrationalagency.com/tag/customer-experience-loyalty) The past five years has been seismic for the retail and FMCG sectors. The pandemic followed by an... [Read More](https://blog.irrationalagency.com/is-loyalty-dead-or-can-customer-experience-revive-it) ## [Building Consumer Rituals](https://blog.irrationalagency.com/building-consumer-rituals) [FMCG](https://blog.irrationalagency.com/tag/fmcg) [Narrative Research](https://blog.irrationalagency.com/tag/narrative-research) [Customer Experience & Loyalty](https://blog.irrationalagency.com/tag/customer-experience-loyalty) Whether it’s the Guinness two-step pour, the Cadbury’s Crème Egg ‘how do you eat yours’ campaign,... 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