Go BackFCA announces next step on Consumer Duty: customer outcome monitoring must be evidenced.
Firms have worked tirelessly and spend hundreds of millions of pounds on compliance with the FCA’s...
Showing results related to
Finance
A research response to the FCA Consumer Duty vulnerable customer update
Another month, another update from the FCA Consumer Duty, and with each update we can build a more...
Making lemonade out of Consumer Duty
The Consumer Duty wasn’t necessarily what anyone in the finance sector asked for, but it’s what...
FCA Consumer Duty: Key details from the December update
In December 2024 the FCA released two new updates after reviews into retail financial firms’...
Video: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...