--- title: Irrational Blog | Finance description: Finance | Irrational Blog - Discover the hidden connections where conscious and unconscious thoughts collide. --- hello@irrationalagency.com | +44 (0)20 7064 6555 Follow us: [![Irrational Agency](https://blog.irrationalagency.com/hs-fs/hubfs/raw_assets/public/Irrationalagency_September2022/images/irrational-agency-logo.png?width=1000&height=1663&name=irrational-agency-logo.png "Irrational Agency")](https://irrationalagency.com/) - [About](https://irrationalagency.com/about-us/) - [Services](https://irrationalagency.com/services/) - [Narrative qual](https://irrationalagency.com/narrative-qual/) - [System 3](https://irrationalagency.com/system-3/) - [Behavioral Conjoint](https://irrationalagency.com/behavioural-conjoint/) - [Hidden Stories](https://irrationalagency.com/hidden-stories/) - [Work](https://irrationalagency.com/work/) - [Blog](https://blog.irrationalagency.com/) - [Contact](https://irrationalagency.com/contact/) - Get free insight on... - [FCA Consumer Duty Guide](https://info.irrationalagency.com/fca-consumer-duty-guide?_ga=2.35805152.1357843051.1666273171-1379455377.1659466076&_gl=1*1mjfy27*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) - [Hidden Stories on Sustainability](https://info.irrationalagency.com/hidden-stories-report-on-sustainability-2022-landing?_ga=2.56850410.1357843051.1666273171-1379455377.1659466076&_gl=1*1ephb79*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) - [Guide to Behavioral Market Research](https://info.irrationalagency.com/guide-to-behavioral-market-research-download?_ga=2.30619775.1357843051.1666273171-1379455377.1659466076&_gl=1*7dbbmj*_ga*MTM3OTQ1NTM3Ny4xNjU5NDY2MDc2*_ga_DSM5WT91R8*MTY2NjI3MzE3MC41LjEuMTY2NjI3MzgxNC4wLjAuMA..) [![Irrational Agency](https://blog.irrationalagency.com/hs-fs/hubfs/raw_assets/public/Irrationalagency_September2022/images/irrational-agency-logo.png?width=1000&height=1663&name=irrational-agency-logo.png "Irrational Agency")](https://irrationalagency.com/) # Irrational Blog Showing results related to # Finance - [![](https://blog.irrationalagency.com/hubfs/Irrationalagency_September2022/blog-images/arrow-back.svg)Go Back](https://blog.irrationalagency.com/) ## [FCA announces next step on Consumer Duty: customer outcome monitoring must be evidenced.](https://blog.irrationalagency.com/fca-announces-next-step-on-consumer-duty-customer-outcome-monitoring-must-be-evidenced) [Finance](https://blog.irrationalagency.com/tag/finance) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) Firms have worked tirelessly and spend hundreds of millions of pounds on compliance with the FCA’s... [Read More](https://blog.irrationalagency.com/fca-announces-next-step-on-consumer-duty-customer-outcome-monitoring-must-be-evidenced) ## [A research response to the FCA Consumer Duty vulnerable customer update](https://blog.irrationalagency.com/a-research-response-to-the-fca-consumer-duty-vulnerable-customer-update) [Finance](https://blog.irrationalagency.com/tag/finance) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) Another month, another update from the FCA Consumer Duty, and with each update we can build a more... [Read More](https://blog.irrationalagency.com/a-research-response-to-the-fca-consumer-duty-vulnerable-customer-update) ## [Making lemonade out of Consumer Duty](https://blog.irrationalagency.com/making-lemonade-out-of-consumer-duty) [Finance](https://blog.irrationalagency.com/tag/finance) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) The Consumer Duty wasn’t necessarily what anyone in the finance sector asked for, but it’s what... [Read More](https://blog.irrationalagency.com/making-lemonade-out-of-consumer-duty) ## [FCA Consumer Duty: Key details from the December update](https://blog.irrationalagency.com/fca-consumer-duty-key-details-from-the-december-update) [Finance](https://blog.irrationalagency.com/tag/finance) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) In December 2024 the FCA released two new updates after reviews into retail financial firms’... [Read More](https://blog.irrationalagency.com/fca-consumer-duty-key-details-from-the-december-update) ## [Video: Monitoring Customer Outcomes for Consumer Duty](https://blog.irrationalagency.com/video-monitoring-customer-outcomes-for-consumer-duty) [Finance](https://blog.irrationalagency.com/tag/finance) [Webinars and Videos](https://blog.irrationalagency.com/tag/webinars-and-videos) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) In June of this year, after a multi-firm review, the FCA concluded that financial organisations... [Read More](https://blog.irrationalagency.com/video-monitoring-customer-outcomes-for-consumer-duty) ## [Monitoring Customer Outcomes for Consumer Duty](https://blog.irrationalagency.com/monitoring-customer-outcomes-for-consumer-duty) [Finance](https://blog.irrationalagency.com/tag/finance) [Behavioural Science](https://blog.irrationalagency.com/tag/behavioural-science) In June of this year, after a multi-firm review, the FCA concluded that financial organisations... 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