Go BackVideo: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
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Guides and Reports
Key Research Questions: What stops your customers completing their buying journey?
Barriers and drivers: How behavioural science can help answer your research questions
Everything you need for the FCA Consumer Duty regulations
The FCA Consumer Duty regulations are not a one-off. Whether you're testing for open or closed...
Your guide to closing the say-do gap with behavioural science
Brand tracking, segmentation, and focus groups are among traditional research methods almost as old...
Problems getting research commissioned?
As researchers we’re working in an uncertain environment. Consumer landscapes have been changing...
VIDEO: Solving Claimed vs Actual
A key challenge for many insights teams is the gap between claimed behaviour and actual behaviour....