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Creating a luxury online customer experience

Consumer Insights Retail Customer experience and loyalty

In the history of shopping in the west customer experience has seen major changes, however one...

Qualitative Consumer Insights Retail System 3 Narrative Research Behavioural Conjoint Customer experience and loyalty

The past five years has been seismic for the retail and FMCG sectors. The pandemic followed by an...

Retail System 3 Narrative Research Behavioural Science Sustainability Say-Do Gap Product and Concept Testing

A man sits in the boardroom of a global packaged food company. “We need to encourage recycling” he...

Retail FMCG System 3 Narrative Research Behavioural Science Pricing Cost of Living

Supermarkets, restaurants, and food brands all rely on stories to sell their products and services....

Consumer Insights Guides and Reports Retail System 3 Narrative Research Behavioural Science Brand Research Sustainability

People do think about sustainability in their purchasing decisions. While we’re all aware of the ...

Consumer Insights Guides and Reports Retail FMCG System 3 Narrative Research Behavioural Science Pricing

There are dozens of reports out there that suggest consumers will be looking to cut extraneous...