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Narrative Research

How the Hidden Consumer Narrative Explains the Say/Do Gap

One of the most famous phenomena in behavioral market research is the say/do gap. David Ogilvy, the advertising genius, is...  
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The Big Qual Revolution: How to Get the Richness of Qual at the Scale of Quant

The classic dilemma that accompanies almost every brief: qual or quant? Is it more important to get the exploratory, open-ended,...  
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5 Ways Your Competitors are Nudging Your Customers with Applied Behavioral Science

While we often ask consumers to rate their level of interest in a new product, service, or brand, there are massive gaps between...  
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Tapping into Narrative Research and Storyhearing

When it comes to understanding consumer behavior, researchers have tapped into a variety of different methods over the years. One...  
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The Unconscious Stories Consumers Tell About You

What does the future hold for your brand? The economic outlook is uncertain; marketing strategists are asking questions about Gen...  
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Detour Ahead: 3 Common Non-Conscious Barriers to Purchase

You've got some great products there - congratulations! They should be absolutely dominating the marketplace. And yet… why aren't...  
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Mind Reading: What You Always Wanted to Know But Didn't Know How to Ask Your Customer

Business would be much simpler if we could read customers’ minds. Despite advances in neuroscience, technology might not quite...  
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