VIDEO: Crisis Response Research
Our economic environment is getting increasingly difficult to predict. This presents a key research...
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Creating a luxury online customer experience
In the history of shopping in the west customer experience has seen major changes, however one...
Is loyalty dead or can customer experience revive it?
Qualitative
Consumer Insights
Retail
System 3
Narrative Research
Behavioural Conjoint
Customer experience and loyalty
The past five years has been seismic for the retail and FMCG sectors. The pandemic followed by an...
Why behavioural science is fundamental to a successful OTC switch
Switching from prescription drugs to an over the counter status can make pharmaceuticals more...
Consumer Duty: New Updates from the FCA
Last year we all worked hard to meet the July 2023 deadline. Now in 2024, the FCA has marked out...
Three reasons why behavioural science workshops can enhance your insights
No matter which organisation you work for, you will encounter challenges in your daily work life....
Everything you need for the FCA Consumer Duty regulations
The FCA Consumer Duty regulations are not a one-off. Whether you're testing for open or closed...