FCA Consumer Duty: Key details from the December update
In December 2024 the FCA released two new updates after reviews into retail financial firms’...
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Building Consumer Rituals
Whether it’s the Guinness two-step pour, the Cadbury’s Crème Egg ‘how do you eat yours’ campaign,...
Video: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
The Autonomy Paradox
We need a new framework for thinking about user choice, agency, information and how people can get...
Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Key Research Questions: how can we maximise the success of a new launch?
New Products and Services: How behavioural science can help make sure every new product and service...
Key Research Questions: what is the meaning of...?
How can I make the intangible tangible?