Video: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
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The Autonomy Paradox
We need a new framework for thinking about user choice, agency, information and how people can get...
Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Key Research Questions: how can we maximise the success of a new launch?
New Products and Services: How behavioural science can help make sure every new product and service...
Key Research Questions: what is the meaning of...?
How can I make the intangible tangible?
Why behavioural science is fundamental to a successful OTC switch
Switching from prescription drugs to an over the counter status can make pharmaceuticals more...
Key Research Questions: What stops your customers completing their buying journey?
Barriers and drivers: How behavioural science can help answer your research questions