Making lemonade out of Consumer Duty Finance FCA Consumer Duty The Consumer Duty wasn’t necessarily what anyone in the finance sector asked for, but it’s what... Read More
Creating a luxury online customer experience Consumer Insights Retail Customer experience and loyalty In the history of shopping in the west customer experience has seen major changes, however one... Read More
Is loyalty dead or can customer experience revive it? Qualitative Consumer Insights Retail System 3 Narrative Research Behavioural Conjoint Customer experience and loyalty The past five years has been seismic for the retail and FMCG sectors. The pandemic followed by an... Read More
FCA Consumer Duty: Key details from the December update Finance FCA Consumer Duty In December 2024 the FCA released two new updates after reviews into retail financial firms’... Read More
Building Consumer Rituals Consumer Insights Behavioural Science Customer experience and loyalty Whether it’s the Guinness two-step pour, the Cadbury’s Crème Egg ‘how do you eat yours’ campaign,... Read More
Video: Monitoring Customer Outcomes for Consumer Duty Guides and Reports Finance FCA Consumer Duty Behavioural Science Video Webinar In June of this year, after a multi-firm review, the FCA concluded that financial organisations... Read More
The Autonomy Paradox Behavioural Science Innovation We need a new framework for thinking about user choice, agency, information and how people can get... Read More