A research response to the FCA Consumer Duty vulnerable customer update FCA Consumer Duty Another month, another update from the FCA Consumer Duty, and with each update we can build a more... Read More
NEW GUIDE: The Psychology of the Loyalty Scheme Behavioural Science Loyalty Customer experience The past five years have been seismic for all consumer industries. The pandemic, followed by an... Read More
VIDEO: Crisis Response Research Narrative Research Behavioural Science Video Webinar Our economic environment is getting increasingly difficult to predict. This presents a key research... Read More
Behavioural science and Black Friday Consumer Insights Retail FMCG Pricing Once unique to the USA, Black Friday has since grown into a huge international promotional event.... Read More
Taking it offline: e-pharmacy and online health Pharma and Healthcare Transition to online self-service is growing in many industries and pharma is no exception. While... Read More
Making lemonade out of Consumer Duty Finance FCA Consumer Duty The Consumer Duty wasn’t necessarily what anyone in the finance sector asked for, but it’s what... Read More
Creating a luxury online customer experience Consumer Insights Retail Customer experience and loyalty In the history of shopping in the west customer experience has seen major changes, however one... Read More