FCA Consumer Duty: Key details from the December update
In December 2024 the FCA released two new updates after reviews into retail financial firms’...
Irrational Blog
Building Consumer Rituals
Whether it’s the Guinness two-step pour, the Cadbury’s Crème Egg ‘how do you eat yours’ campaign,...
Video: Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
The Autonomy Paradox
We need a new framework for thinking about user choice, agency, information and how people can get...
Monitoring Customer Outcomes for Consumer Duty
In June of this year, after a multi-firm review, the FCA concluded that financial organisations...
Key Research Questions: how can we maximise the success of a new launch?
New Products and Services: How behavioural science can help make sure every new product and service...
Key Research Questions: what is the meaning of...?
How can I make the intangible tangible?